xWarning Icon Important Information: As COVID-19 is considered a known event, cover restrictions and exclusions will apply for related events or losses. No cover is provided for any claim arising from travel restrictions due to government orders, advisories, regulations, directives, or border closures. No cover is provided for any losses for trip cancellation, trip delay and/or additional expenses due to COVID-19 unless otherwise specified in the Travel Alert available here.


Travel Guard®

As well as being backed by the best Travel Insurance, you will also have the benefit of Travel Guard®.

Travel Guard® is a worldwide team including highly skilled doctors and medical professionals who are available by telephone 24 hours a day for advice and assistance in the event of a medical emergency and any associated problems for travellers outside Australia. In the event of an emergency whilst you are outside Australia, Travel Guard® is only a phone call away anywhere in the world.

Travel Guard® is available to assist you every hour of every day as part of your cover. We will assess your situation and guide you through the process to solve it. Depending on your specific needs, we can:

  • provide pre-trip advice such as what vaccinations are required and the local medical conditions at your destination.
  • help you in the event of lost luggage, travel documents or credit cards by putting you in touch with the nearest embassy or other authorities.
  • when medical care is needed, direct you to suitable medical facilities, monitor your condition and treatment as well as keeping your family and friends at home informed.
  • authorise and guarantee payment of hospital and medical costs.
  • decide if and when evacuation or repatriation is required and coordinate all facet.
  • provide help to re-schedule travel plans when your Trip is interrupted by an emergency

24 Hour Emergency Assistance

In the event of an emergency, a reverse call to Travel Guard® anytime from anywhere in the word will put you in touch.

To contact Travel Guard® from anywhere in the world, call:

+60 3 2772 5592


Reverse charges calls can be made from some countries. Contact your local operator. Or email Travel Guard® at auassistance@aig.com