Coronavirus (COVID-19) Pandemic – 25 November 2020

We continue to closely monitor the COVID-19 pandemic and its impact on travel both locally and globally. If you are buying a new policy today, cover restrictions will apply for events related to COVID-19.

Please also be aware that the Australian Government (including state governments) has placed restrictions on Australian citizens, residents and other persons travelling within, to and from Australia due to COVID-19.

Further information on this can be found at the following web links:

• covid19.homeaffairs.gov.au
• australia.gov.au/#state-and-territory-government-information

If you purchased a Leisure Travel Insurance policy prior to 06 April 2020 please refer to previous alerts published on this page aig.com.au/travelalerts


If you are purchasing a new Domestic Travel Insurance policy on or after 25 November 2020, the following is a summary of what is covered and not covered for COVID-19.

Due to the widespread media reports on COVID-19, and the World Health Organization (WHO) announcement declaring COVID-19 a pandemic, COVID-19 is a foreseen or known event. Therefore, subject to the paragraph below, any losses for trip cancellation, trip delay and/or additional expenses caused by or due to COVID-19 are not considered unexpected, unknown and/or unforeseeable, and will not be covered under the terms and conditions of all Leisure Travel Insurance policies underwritten by AIG Australia Limited.

However, if you are diagnosed with COVID-19 after the purchase of an individual Leisure Travel Insurance policy and such diagnosis is made prior to departure, you will be covered for trip cancellation, provided you have a valid, confirmed and documented diagnosis at the time of departure. If you are diagnosed with COVID-19 while on a covered trip, you will be covered for additional expenses, provided you have a valid, confirmed and documented diagnosis and provided your trip was not in conflict with any state, territory, federal government or health authority travel advisory, restrictions or warnings. However, such coverage is always subject to you meeting all other terms and conditions of your policy.

Please ensure you read the Combined Product Disclosure Statement and Policy Wording for a full description of the coverage:

• Good2Go International and Domestic Travel Insurance

As always, each claim will be considered on its merits, taking into account the individual circumstances of the claim and the terms and conditions of the policy.

Please click here to read our COVID-19 FAQ's.