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Travel Insurance Claims

Making a Claim with Chartis Travel

Below is a list of general claims topics. To view the details just click the button next to each topic header.

How to make a Claim

Full details of how to make a claim are outlined in your policy document.

For a claim form or any enquiries in relation to entitlement to claim under your policy, contact Chartis for assistance on:

1300 290 217, 8 am - 6 pm AEST Monday to Friday.

Alternatively, you can lodge your claim online or download a claim form

24 hour Emergency Assistance

Our highly trained team of assistance personnel (including medical professionals) are available 24 hours a day to help you with medical emergencies and other travel-related problems. Call us from anywhere in the world on 60 3 2772 5592. Please call reverse charge where this service is available.

24 Hour Emergency Assistance

To contact Travel Guard™ proceed from anywhere in the world

1. Ring the operator in your current locality

2. Book a reverse charge call to:

Country Code: 60    Area Code: 3    Number: 2772 5592

Claims appeal process

Dispute Resolution

We are committed to handling any complaints about Our products or services efficiently and fairly.

If You have a complaint:

1. Contact us on our dedicated complaints line 1800 339 669, 8 am - 6 pm AEST Monday to Friday.

2. If Your complaint is not satisfactorily resolved, You may request that Your matter be reviewed by management by writing to:

The Compliance Manager
Chartis
Level 12, 717 Bourke Street,
Docklands VIC 3008

3. If You are still unhappy, You may request that the matter be reviewed by Our Internal Dispute Resolution Committee ("Committee"). We will respond to You with the Committee's findings within 15 working days.

4. If You are not satisfied with the finding of the Committee, You may take Your matter to an independent dispute resolution body, Financial Ombudsman Service (FOS). This external dispute resolution body can make decisions with which We are obliged to comply.

Contact details are:

Financial Ombudsman Service
Phone: 1300 780 808 (local call fee applies)
Fax: 03 9613 6399
Email: info@fos.org.au
Internet: www.fos.org.au
Post: GPO Box 3, Melbourne VIC 3001


For further details on How we will handle your complaint Click Here

General Enquiries

1300 290 217

(9am - 5pm EST Mon- Fri)

24 Hour Emergency Assistance

+60 3 2772 5592

Contact Travel Guard™ proceed from anywhere in the world.
Find out more

What you have to say

Let me say that I am very impressed with your continued prompt and professional service. We will both use and recommend Good2Go travel insurance for future expeditions.

Insurance Leader of the year

Chris Townsend, President and Chief Executive Officer of Chartis, Asia Pacific Region, was named 'Insurance Leader of the Year' at the 2010 Australian and New Zealand Institute of Insurance and Finance Awards
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International Experience with local expertise

A market leader in the commercial and general insurance industry, we have been meeting the needs of Australian businesses since 1957 and have offices, technical expertise and underwriting authority in Melbourne, Sydney, Perth and Brisbane.
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